WARRANTY AND COMPLAINT PROCEDURE

1. The basis and scope of the Seller’s liability to the Customer, if the Product sold has a physical or legal defect (statutory warranty), are determined by generally applicable law, in particular by the Civil Code.

2. The Seller is obliged to provide the Customer with the Product without defects.

3. The complaint may be submitted by the Customer in a written form by e-mail to the address of the Customer Advisor serving the Customer or to the general address biuro@k4-you.eu

4. The complaint description should include:

- the order number or contact details of the person submitting the complaint;

- information and circumstances regarding the subject of the complaint, in particular the nature and date of the defect, photos of the defect;

- a request of a method of bringing the Product into compliance with the Sales Agreement or a price reduction statement.

This shall facilitate and speed up the complaint handling procedure. The specified requirements are only recommendations and do not affect effectiveness of complaints submitted without the recommended complaint description.

5. The Seller shall respond to the Customer’s complaint without delay, no later than within 14 calendar days from the date of its submission. Failure to respond within the above period means that the Seller recognised the complaint justified.

6. The repair of the defect or the replacement of the component with a new one shall be performed as soon as possible.

7. If the defect or non-conformity of the Products with the Order is found, a Purchaser is obliged to notify the Seller without delay, before the assembly.

8. The warranty does not cover additional costs related to honouring the warranty and elimination of defects, which include, among others, costs of assembly and disassembly of the defective Product and others.

9. The sample books with fabrics colours, furniture boards and wood stains are overview materials and do not constitute grounds for a complaint. Due to the limitations of printing techniques and monitor display settings, the colour shades in the offer may differ from the actual colours of the furniture. The possibility of the appearance of colour differences or the display of the wood pattern between individual components does not constitute a defect and is not the basis for a complaint. We are happy to help you choose materials and wood. We also have better quality photos of sample books, which can be sent by e-mail. Please contact the Customer Advisor.

OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES:

1. Detailed information on the possibility for the Customer being a consumer to use the out-of-court complaint settlement and pursuing claims and the rules of access to these procedures are available on the premises and the websites of Poviat (Municipal) Consumer Ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:

http://www.uokik.gov.pl/spory_konsumenckie.php;

http://www.uokik.gov.pl/sprawy_indywidualne.php and

http://www.uokik.gov.pl/wazne_adresy.php

2. The Customer being a consumer has the following exemplary possibilities of using out-of-court means of dealing with complaints and pursuing claims:

• The Customer is entitled to apply to the Permanent Consumer Arbitration Court referred to in Article 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended) with a request to settle a dispute arising from the concluded Sales Agreement. The rules of organisation and operation of Permanent Consumer Arbitration Courts are specified in the Regulation of the Minister of Justice of 25 September, 2001 on the rules of organisation and operation of Permanent Consumer Arbitration Courts (Journal of Laws 2001, No. 113, item 1214).

• The Customer is entitled to apply to the Provincial Inspectorates of Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended) with a request to initiate mediation proceedings on the out-of-court settlement of the dispute between the Customer and the Seller.

• The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a Poviat (Municipal) Consumer Ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Association, Association of Polish Consumers). Advice is provided by the Consumer Federation via free consumer hotline 800 007 707 and by the Consumer Federation and Association of Polish Consumers at the e-mail address porady@dlakonsumentow.pl

RETURN OF PRODUCTS – WITHDRAWAL FROM AGREEMENT: THE RIGHT TO WITHDRAW FROM THE AGREEMENT

1. A consumer who has concluded a distance agreement may, within 14 calendar days, withdraw from it without giving a reason and without incurring any costs. In order to meet the deadline, it is sufficient to send a statement before the end of that period.

2. The statement may be submitted by the Customer in an electronic form by e-mail to the address of the Customer Advisor or a general address at biuro@k4-you.eu

3. An sample withdrawal form is included in Annex 2 to the Consumer Rights Act and is available at the Seller’s.

4. The returned Products shall be sent back at Customer’s own expense to the address of the warehouse: KGroup sp. z o.o., 8B Łąkowa Street, 62-090 Rokietnica with a clear note – RETURN 14 DAYS. A consumer may use a form specimen, but it is not obligatory.

5. The right to withdraw from the agreement is not available to a consumer in relation to the agreement:

- in which the object of performance is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy the customer’s individual needs (e.g., upholstered, lacquered or stained furniture, cabinet made to individual measures, a worktop cut to the size specified by the Customer);

- in which the object of performance are items that after delivery and due to their nature are inseparably connected to other items.

THE TIME LIMIT FOR THE WITHDRAWAL FROM THE AGREEMENT RUNS:

1. For an agreement in which the Seller releases the Product, being obliged to transfer its ownership (e.g., Sales Agreement) – from taking the Product into possession by a consumer or a third party indicted by the Customer other than the carrier.

2. In the event of withdrawal from a distance agreement, the agreement is considered null and void.

3. The Seller is obliged to refund the consumer’s payments without delay, no later than within 14 calendar days from the date of receipt of a consumer’s statement on withdrawal from the agreement, including the cost of the Product delivery to a Purchaser (except for additional costs resulting from the method of delivery chosen by the Customer other than the cheapest standard delivery method available in the store).

The Seller shall refund payment using the same payment method as the consumer, unless the consumer has expressly given a consent to a different method of refund, which does not entail any costs for the consumer. If the Seller has not offered to collect the Product from the consumer, the Seller may refrain from the refund of payments received from the consumer until the Product is returned or the consumer provides proof of the Product’s return, whichever occurs first. The Seller may, however, refrain from refund until the item is received.

4. The consumer is required to return the Product to the Seller without delay, no later than within 14 calendar days from the date on which he withdrew from the agreement, or hand it over to a person authorised by the Seller for a pickup, unless the Seller has offered to collect the Product on their own. In order to meet the deadline, it is sufficient to return the Product before the end of that period.

5. The consumer shall be held responsible if the Product depreciates in value as a result of its handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

6. Possible costs related to the consumer’s withdrawal from the agreement that the consumer is required to bear:

6.1. If the consumer has chosen to deliver the Product other than the cheapest usual method of delivery available in Meble KOSBEL store, the Seller is not obliged to reimburse the consumer for the additional cost incurred.

6.2. The consumer shall bear the direct costs of returning the Product.

6.3. In the case of the Product which is a Service, the performance of which, at an express customer's request, began before the end of the period for withdrawal, the consumer who exercises the right to withdraw after the request has been made shall be liable to pay for the services provided until the withdrawal from the agreement. The amount of payment shall be calculated in proportion to the extent of the service provided, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the calculation of this amount shall be based on the market value of the service provided.